Terms & Conditions

Welcome to Tanu Silks! By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms
By accessing or using the Tanu Silks website or services, the customer agrees to abide by these Terms and Conditions. If a customer disagrees with any part of these terms, they should refrain from using the website or services.
2. Product Information
Tanu Silks strives to ensure all product descriptions, prices, and images are accurate. However, discrepancies may occur due to screen resolution or product variations in production.
The company reserves the right to update or change product details without prior notice.
3. Orders and Payments
Orders are processed once payment is successfully received and confirmed. The Tanu Silks team may refuse or cancel orders at any time due to various reasons, such as product availability or payment issues.
Accepted payment methods include credit/debit cards, online banking, or other payment gateways, and must be fully processed before shipment.
Cancellations may be allowed for regular orders (non-customized) within a specified timeframe (usually within 24 hours of order placement). Customized products may have restrictions on cancellations after production has started.
4. Shipping and Delivery
Tanu Silks provides shipping for products within specific regions or countries. Shipping charges and estimated delivery times will be communicated during checkout.
The company is not responsible for any delays caused by external parties, such as shipping carriers, adverse weather, or customs delays.
Customers are required to provide accurate delivery information. Any charges related to re-shipping due to incorrect addresses are the responsibility of the customer.
5. Returns, Refunds, and Exchanges
Returns: Returns are generally accepted within a set period (e.g., 7-15 days) after delivery if the product is unused, unwashed, and in its original condition.
Exchanges: Exchanges are permitted within the same return period, provided the product is in new condition and has not been damaged.
Non-returnable Items: Customized, personalized, or final-sale items may not be eligible for return or exchange unless defective.
Refunds: Refunds will be processed after a return is inspected and approved. The refund amount will typically be issued to the original payment method and may take several business days to process.
6. Customer Responsibilities
Customers must ensure their account information is accurate and complete during registration and checkout.
The customer is responsible for maintaining confidentiality of their account information, including usernames and passwords, and for all activities under their account.
7. Intellectual Property
All content on the Tanu Silks website, including text, images, logos, and designs, is owned or licensed by the company and is protected by copyright, trademark, and intellectual property laws.
Unauthorized use, reproduction, or distribution of these materials is prohibited.
8. Limitation of Liability
Tanu Silks is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of the website or products.
The company’s liability is limited to the total purchase price of the product or service in question.
9. Privacy Policy
Tanu Silks collects personal data (such as contact details and payment information) to fulfill orders and improve customer experience. The company adheres to privacy regulations and will not share personal information with third parties without consent.
For detailed information, customers are encouraged to read the company’s Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of [Insert Jurisdiction], and any disputes will be resolved exclusively in the courts of [Insert Location].
11. Amendments to Terms
Tanu Silks reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes by posting updated Terms on the website.
12. Contact Information
For questions or concerns regarding these Terms and Conditions, customers can contact Tanu Silks at:
Email: Tanusilks6@gmail.com
Phone:+919663626349
Address: # 2 Tanu silks, Chunchagatta main road, Near Rajanandhini hospital konanakute, JP Nagar Bangalore 560062