Shipping & Returns

At Tanu Silks, we are committed to delivering your orders in a timely and efficient manner. Below are the key details regarding our shipping policy:

1. Shipping Locations
We currently offer shipping to the following locations:

[Insert countries or regions]
[Specify any areas where shipping is restricted, if applicable]
2. Shipping Fees
Standard Shipping: Shipping charges are calculated based on the weight, size, and destination of the order. The exact amount will be displayed at checkout before confirming your purchase.
Free Shipping: We may offer free shipping promotions, which will be clearly communicated during checkout or on our website. These promotions are subject to specific terms and conditions.
3. Shipping Timeframes
Processing Time: Orders are processed within [Insert Timeframe, e.g., 1-3 business days] from the time of purchase.
Delivery Time: Estimated delivery times vary depending on the shipping method chosen and the destination:
Domestic Orders: [Insert Timeframe, e.g., 5-7 business days]
International Orders: [Insert Timeframe, e.g., 10-15 business days]
Delivery times may be affected by external factors such as holidays, weather, and third-party logistics delays.
4. Order Tracking
Once your order has been dispatched, we will send you a tracking number via email or SMS (if provided). You can track the status of your shipment through our courier partner’s tracking system.

5. Shipping Delays
While we strive to meet our estimated delivery times, certain unforeseen factors such as high demand, inclement weather, and third-party shipping delays may affect the timely arrival of your order. We appreciate your understanding and will notify you of any significant delays as soon as possible.

6. Shipping Restrictions
We are currently unable to ship to P.O. boxes, military addresses, or certain remote locations.
Some international orders may be subject to customs duties, taxes, or other import charges that are the responsibility of the customer. Tanu Silks is not responsible for these additional charges.
7. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of checkout. Tanu Silks is not responsible for delays or delivery failures due to incorrect or incomplete shipping information provided by the customer. If you realize there is an error in your shipping address after placing the order, please contact us immediately at [Insert Contact Information] to update your details.

8. Lost or Damaged Items
Damaged Items: If you receive a damaged product, please contact us within [Insert Timeframe, e.g., 7 days] of receiving your order. We will initiate a return, replacement, or refund, depending on the situation.
Lost Items: If your item is lost in transit, please contact us at [Insert Contact Information]. We will work with the courier company to locate your package. If the package is confirmed lost, we will offer a replacement or refund.
9. Contact Us
If you have any questions about our shipping policy or your order, please reach out to our customer service team:

Email: Tanusilks6@gmail.com
Phone:+919663626349
Address:# 2 Tanu silks, Chunchagatta main road, Near Rajanandhini hospital konanakute, JP Nagar Bangalore 560062