Refund and Returns Policy

At Tanu Silks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our Refund and Returns Policy below.

1. Eligibility for Returns
1.1 Timeframe for Returns:
You may return most unused and unwashed items within [7-15] days of receiving your order. Returns received after this period will not be accepted unless otherwise agreed upon by us.

1.2 Condition of Returned Items:
To be eligible for a return, the product must be in its original condition, unused, and in the original packaging, with all tags intact. Custom-made or personalized items cannot be returned unless defective.

1.3 Non-returnable Items:
Certain items are non-returnable, including:

Customized or personalized items (unless defective)
Sale or discounted items
Worn or used products
2. Process for Returning Items
2.1 Initiating a Return:
To start a return, please contact us via email at [Insert Email Address] or call [Insert Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Shipping:
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. Please use a traceable shipping method to ensure your return is received by us.

2.3 Inspection of Returned Items:
Once we receive the returned item(s), we will inspect it to confirm that it meets the return eligibility criteria. If the item(s) are deemed eligible for return, we will proceed with the refund or exchange as per your request.

3. Refunds
3.1 Refund Process:
Once your returned item is inspected and approved, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

3.2 Refund Timeline:
Please allow [5-10] business days for the refund to be processed and reflected in your account after approval. The exact timeline may vary depending on your payment provider.

3.3 Partial Refunds:
In certain cases, we may issue a partial refund if the returned item is damaged or if only a portion of the order is returned.

4. Exchanges
4.1 Exchanging Items:
If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

4.2 Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return and send you the correct or repaired product at no extra cost.

5. Damaged or Defective Products
5.1 Notification of Damage or Defects:
If your product is damaged or defective upon arrival, please notify us within [Insert Time Period] days of receiving your order.

5.2 Proof of Damage:
Please provide photographic evidence of the damage or defect when contacting customer service.

5.3 Replacement or Refund:
If we determine that the product is defective or damaged due to our fault, we will offer a replacement or refund, including any return shipping fees, at our discretion.

6. Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team:

Email:Tanusilks6@gmail.com
Phone: +919663626349
Address: # 2 Tanu silks, Chunchagatta main road, Near Rajanandhini hospital konanakute, JP Nagar Bangalore 560062
7. Changes to the Refund and Returns Policy
Tanu Silks reserves the right to update or modify this Refund and Returns Policy at any time.